/* Arana Security Support — customer portal. Builds on the colour tokens in styles.css. */
body { margin: 0; min-height: 100vh; display: flex; flex-direction: column }
#app { flex: 1; display: flex; flex-direction: column }
.cp-wrap { width: 100%; max-width: 980px; margin: 0 auto; padding-left: max(16px, env(safe-area-inset-left, 0px)); padding-right: max(16px, env(safe-area-inset-right, 0px)) }

.cp-top { background: var(--brand); color: #e9eef6; position: sticky; top: 0; z-index: 5; padding-top: env(safe-area-inset-top, 0px) }
.cp-top .cp-wrap { display: flex; align-items: center; gap: 14px; padding-block: 14px; flex-wrap: wrap }
.cp-brand { display: flex; align-items: center; gap: 10px; margin-right: auto; color: #fff; text-decoration: none; font-weight: 700; font-size: 16px }
.cp-brand span { color: #a9b6c9; font-weight: 500; border-left: 1px solid rgba(255,255,255,.2); padding-left: 10px }
.cp-nav { display: flex; gap: 4px; align-items: center; flex-wrap: wrap }
.cp-nav a, .cp-nav button { color: #c9d3e1; text-decoration: none; background: none; border: 0; font: inherit; font-weight: 600; padding: 7px 10px; border-radius: 6px; cursor: pointer }
.cp-nav a:hover, .cp-nav button:hover { color: #fff; background: rgba(255,255,255,.08) }
.cp-nav a[aria-current="page"] { color: #fff; background: rgba(255,255,255,.12) }

main.cp-main { flex: 1; padding-block: 28px 56px; display: grid; gap: 20px; align-content: start }
.cp-foot { border-top: 1px solid var(--line); color: var(--muted); font-size: 13px }
.cp-foot .cp-wrap { padding-block: 18px; display: flex; gap: 16px; flex-wrap: wrap; justify-content: space-between }

/* signed-out landing */
.cp-hero { display: grid; grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr); gap: 32px; align-items: start; padding-top: 12px }
.cp-hero h1 { font-size: clamp(28px, 4vw, 40px); line-height: 1.1; letter-spacing: -.02em; margin: 0 0 12px; text-wrap: balance }
.cp-hero p.lead { font-size: 17px; color: var(--muted); margin: 0 0 22px; max-width: 46ch }
.cp-steps { list-style: none; padding: 0; margin: 0; display: grid; gap: 14px }
.cp-steps li { display: grid; grid-template-columns: 36px 1fr; gap: 12px; align-items: start }
.cp-steps .n { width: 36px; height: 36px; border-radius: 50%; background: var(--accent-soft); color: var(--accent); display: grid; place-items: center; font-weight: 700 }
.cp-steps b { display: block }
.cp-steps span { color: var(--muted); font-size: 14px }
.cp-emergency { margin-top: 22px; border-left: 3px solid var(--crit); background: var(--crit-soft); color: var(--crit); padding: 10px 14px; border-radius: 0 6px 6px 0; font-weight: 500; font-size: 14px }

.cp-card { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; padding: 22px; display: grid; gap: 14px; min-width: 0 }
.cp-card h2 { margin: 0; font-size: 19px }
.cp-card p { margin: 0 }
.cp-tabs { display: grid; grid-template-columns: 1fr 1fr; background: var(--sunk); border-radius: 8px; padding: 4px; gap: 4px }
.cp-tabs button { border: 0; background: transparent; font: inherit; font-weight: 600; padding: 9px; border-radius: 6px; cursor: pointer; color: var(--muted) }
.cp-tabs button[aria-selected="true"] { background: var(--surface); color: var(--ink); box-shadow: 0 1px 3px rgba(0,0,0,.12) }
.cp-card input, .cp-card textarea, .cp-card select { padding: 10px 12px }
.cp-card .btn.primary { padding: 11px 16px; font-size: 15px }
.cp-link { background: none; border: 0; padding: 0; font: inherit; color: var(--accent); cursor: pointer; text-decoration: underline; text-underline-offset: 2px }
.cp-hp { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden }
.cp-msg { border-radius: 8px; padding: 10px 14px; font-weight: 500 }
.cp-msg.ok { background: var(--ok-soft); color: var(--ok) }
.cp-msg.err { background: var(--crit-soft); color: var(--crit) }
.cp-msg.info { background: var(--accent-soft); color: var(--accent) }
.cp-narrow { max-width: 460px; width: 100%; margin: 0 auto }
.cp-mail { width: 56px; height: 56px; border-radius: 50%; background: var(--accent-soft); display: grid; place-items: center }

/* requests list */
.cp-head { display: flex; gap: 12px; align-items: end; flex-wrap: wrap }
.cp-head h1 { margin: 0; font-size: 24px; letter-spacing: -.01em }
.cp-head p { margin: 4px 0 0; color: var(--muted) }
.cp-head .spacer { flex: 1 }
.cp-chips { display: flex; gap: 6px; flex-wrap: wrap }
.cp-chips button { border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 6px 14px; font: inherit; font-weight: 600; cursor: pointer; color: var(--muted) }
.cp-chips button[aria-pressed="true"] { background: var(--ink); color: var(--bg); border-color: var(--ink) }
.cp-list { display: grid; gap: 10px }
.cp-ticket { background: var(--surface); border: 1px solid var(--line); border-radius: 10px; padding: 16px; display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 8px 16px; text-decoration: none; color: inherit; align-items: center }
.cp-ticket:hover { border-color: var(--accent) }
.cp-ticket .ref { font-family: var(--f-mono); font-size: 12px; color: var(--muted) }
.cp-ticket b { font-size: 15px; display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap }
.cp-ticket .meta { color: var(--muted); font-size: 13px; display: flex; gap: 10px; flex-wrap: wrap; align-items: center }
.cp-ticket .bar { grid-column: 1 / -1 }
.cp-new-reply { background: var(--accent); color: var(--on-accent); font-size: 11px; font-weight: 700; padding: 2px 8px; border-radius: 999px; letter-spacing: .02em }

/* status pills for customers */
.cs { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 700; padding: 3px 10px; border-radius: 999px; white-space: nowrap }
.cs::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: currentColor }
.cs.received { background: var(--idle-soft); color: var(--idle) }
.cs.progress { background: var(--accent-soft); color: var(--accent) }
.cs.waiting { background: var(--warn-soft); color: var(--warn) }
.cs.resolved, .cs.closed { background: var(--ok-soft); color: var(--ok) }

/* progress tracker */
.cp-track { display: grid; grid-template-columns: repeat(var(--steps, 3), minmax(0, 1fr)); gap: 0; list-style: none; padding: 0; margin: 0; counter-reset: s }
.cp-track li { position: relative; display: grid; justify-items: center; gap: 6px; text-align: center; font-size: 12px; color: var(--muted); font-weight: 600 }
.cp-track li::before { content: ""; position: absolute; top: 9px; left: -50%; right: 50%; height: 3px; background: var(--line); z-index: 0 }
.cp-track li:first-child::before { display: none }
.cp-track li.done::before, .cp-track li.now::before { background: var(--ok) }
.cp-track li.wait::before { background: var(--warn) }
.cp-track i { width: 21px; height: 21px; border-radius: 50%; background: var(--surface); border: 3px solid var(--line); position: relative; z-index: 1; display: grid; place-items: center }
.cp-track li.done i { background: var(--ok); border-color: var(--ok) }
.cp-track li.done i::after { content: ""; width: 6px; height: 10px; border: solid #fff; border-width: 0 2px 2px 0; transform: rotate(45deg) translate(-1px, -1px) }
.cp-track li.now i { border-color: var(--accent); box-shadow: 0 0 0 4px var(--accent-soft) }
.cp-track li.now, .cp-track li.done { color: var(--ink) }
.cp-track li.wait i { border-color: var(--warn); background: var(--warn); box-shadow: 0 0 0 4px var(--warn-soft) }
.cp-track li.wait { color: var(--warn) }
.cp-track.mini { --dot: 12px }
.cp-track.mini li { font-size: 0; gap: 0 }
.cp-track.mini i { width: 12px; height: 12px; border-width: 2px }
.cp-track.mini li::before { top: 5px; height: 2px }
.cp-track.mini li.done i::after { display: none }

/* single request */
.cp-back { color: var(--muted); text-decoration: none; font-weight: 600; font-size: 14px; width: fit-content }
.cp-back:hover { color: var(--ink) }
.cp-detail { display: grid; grid-template-columns: minmax(0, 1fr) 280px; gap: 20px; align-items: start }
.cp-detail h1 { margin: 4px 0 0; font-size: 22px; letter-spacing: -.01em; text-wrap: balance; overflow-wrap: anywhere }
.cp-side { display: grid; gap: 10px; font-size: 14px }
.cp-side dl { margin: 0; display: grid; grid-template-columns: auto 1fr; gap: 8px 12px }
.cp-side dt { color: var(--muted) } .cp-side dd { margin: 0; text-align: right }
.cp-callout { border-radius: 10px; padding: 14px 16px; display: grid; gap: 4px }
.cp-callout.wait { background: var(--warn-soft); color: var(--warn) }
.cp-callout.done { background: var(--ok-soft); color: var(--ok) }
.cp-callout b { font-size: 15px }

.cp-thread { display: grid; gap: 14px }
.cp-bubble { max-width: 86%; display: grid; gap: 4px }
.cp-bubble .who { font-size: 12px; color: var(--muted); font-weight: 600 }
.cp-bubble .body { padding: 12px 14px; border-radius: 12px; white-space: pre-wrap; overflow-wrap: anywhere; line-height: 1.5 }
.cp-bubble.support .body { background: var(--surface); border: 1px solid var(--line); border-top-left-radius: 4px }
.cp-bubble.mine { justify-self: end; text-align: left }
.cp-bubble.mine .who { text-align: right }
.cp-bubble.mine .body { background: var(--accent); color: var(--on-accent); border-top-right-radius: 4px }
.cp-bubble.other .body { background: var(--accent-soft); color: var(--ink); border-top-right-radius: 4px }
.cp-bubble.other { justify-self: end }
.cp-sys { justify-self: center; font-size: 12px; color: var(--muted); background: var(--sunk); padding: 4px 12px; border-radius: 999px; text-align: center }
.cp-reply { display: grid; gap: 10px }
.cp-actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center }
.cp-actions .spacer { flex: 1 }

/* new request */
.cp-form { display: grid; gap: 16px }
.cp-urg { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px }
.cp-urg label { border: 1px solid var(--line); border-radius: 10px; padding: 12px; display: grid; gap: 2px; cursor: pointer; font-weight: 400; color: var(--ink); font-size: 13px; position: relative; padding-left: 38px }
.cp-urg input { position: absolute; left: 12px; top: 14px; width: 16px; height: 16px; margin: 0 }
.cp-urg b { font-size: 14px }
.cp-urg span { color: var(--muted) }
.cp-urg label:has(input:checked) { border-color: var(--accent); box-shadow: inset 0 0 0 1px var(--accent); background: var(--accent-soft) }
.cp-urg label.urgent:has(input:checked) { border-color: var(--crit); box-shadow: inset 0 0 0 1px var(--crit); background: var(--crit-soft) }
.cp-hint { font-size: 12px; color: var(--muted); font-weight: 400 }

@media (max-width: 760px) {
  .cp-hero, .cp-detail { grid-template-columns: 1fr }
  .cp-detail .cp-side { order: -1 }
  .cp-urg { grid-template-columns: 1fr }
  .cp-bubble { max-width: 94% }
  .cp-brand span { display: none }
}